Effective Date: July 30th 2013
Great Stay B.V. ("Greatstay.com") values your privacy and GreatStay.com desires
to ensure your experience with GreatStay.com and its subsidiaries and related
companies (collectively "GreatStay.com", "we," "our" or "us") and all our
websites and all our related subdomains (the "Sites") and all our products,
mobile applications, software, blogs, forums, channels and sharing and quizzing
services (collectively with the Sites, the "Services") are as satisfying and
safe as possible. In that regard, we have established for the Sites and/or
Services the following privacy policy to explain and describe what personal
information GreatStay.com collects on our Sites and/or Services, how
GreatStay.com uses it and your options regarding information GreatStay.com may
collect about you. By accepting this Privacy Policy, you expressly consent to
the information handling practices described in this Policy. This Privacy Policy
is a part of and incorporated into GreatStay.com's Terms of Use and End user
License Agreements associated with its Sites and/or Services. In addition, by
accepting this Privacy Policy you expressly represent: (a) that you are over the
age of 18 and/or not considered a minor in the jurisdiction for which you
reside; or (b) that you are a parent or guardian of a minor child and you who
have expressly consented to handling of the minor's personal information as
described in this Policy; or (c) that you are a school, district and/or teacher
which has contracted with GreatStay.com to collect Personal Information of your
students. Your continued use of our Sites and/or Services or any other content,
products or other services covered by this Policy constitutes your acceptance
and agreement to this Policy and any updates.
If you have questions about this policy, please feel free to contact us at:
Great Stay B.V.
Luchthavenweg 81.
Eindhoven
565 7EA
The Netherlands
privacy@GreatStay.com
In describing our collection, use, and sharing of information in this Policy, we
refer to our collection and use of "Personal Information." "Personal
Information," as used in this Policy, is personally identifiable information,
which is information that directly identifies an individual, such as first and
last name, mailing address, email address, billing information, IP addresses,
demographics, passwords or other online contact information, or telephone
number. We collect Personal Information, as well as non-personally identifiable
information on GreatStay.com Sites and/or Services.
We collect Personal Information in two ways. First, we collect information you
provide to us in optional, voluntary submissions, such as in registration forms,
user profiles, promotional signups, sweepstakes/contest entries, requests for
customer service, software and mobile applications downloads and curriculum
vitae submissions. Second, some Personal Information may be collected
automatically. This is described below in "Passive Data Collection."
We may also obtain information, including Personal Information, from third party
sources. If we directly combine information from third parties with Personal
Information that we have collected, we will treat the combined information as
Personal Information and handle it in accordance with this Policy. In addition,
please note that we may solicit third parties to collect Personal Information on
our behalf and in such cases we instruct those third parties to comply with this
Policy and all applicable data protection laws.
Please be aware that we are prohibited from conditioning a child's participation
in any activity on that child disclosing more personal information than is
reasonably necessary to participate in that activity. You are under no
obligation to provide, and can decline to provide, any requested information at
any time. However, if you decline to provide personal information that is
reasonably necessary to participate in certain activities, you may not be able
to participate in those activities on certain Sites and/or Services.
We may receive passively-collected information through a variety of methods
including but not limited to:
We may use a variety of methods, including "cookies" to collect information.
Cookies are text files containing small amounts of information which are
downloaded to your device when you visit a website. Cookies are then sent back
to the originating website on each subsequent visit, or to another website that
recognizes that cookie. Cookies are useful because they allow a website to
recognize a user’s device. You can find more information about cookies at:www.allaboutcookies.org and https://www.youronlinechoices.com/uk/.
For a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies
Cookies do lots of different jobs, like letting you navigate between pages
efficiently, remembering your preferences, and generally improve the user
experience. They can also help to ensure that advertisements you see online are
more relevant to you and your interests.
The cookies used on our Sites and/or Services have been categorized based on the
categories found in the ICC UK Cookie guide. A list of all the cookies used on
our Sites and/or Services by category is set out below.
GreatStay.com collects cookies on our Sites and/or Services to capture
information about page visits (e.g. "performance cookies.") This information is
anonymous and GreatStay.com uses this information only internally - to deliver
the most effective content to our visitors. Information from the cookie is used
to gauge page popularity, analyze traffic patterns on our Sites and/or Services
and guide development of other improvements to our Sites and/or Services.
In our email programs, GreatStay.com employs some tracking methods (e.g.
"targeting, performance, and functionality cookies"). We track "opens" via a
tracking pixel in the email- meaning we track who opens our e-mail messages and
when you open our e-mail messages; and we track "clicks" via encoded
URLs-meaning we track whether you click on the links contained in our e-mail
messages. This information is used internally only to help us deliver relevant
messaging, and is not shared with any third parties.
GreatStay.com does not require that you accept cookies and/or you may withdraw
your consent to our use of cookies at any time by adjusting your browser's
privacy settings, however, some functionality on our Sites (e.g. "functionality
cookies"), our product or service check-out process, and Services may be
disabled if you decline to accept cookies ( e.g. "necessary cookies").
You can set your browser to notify you when you receive a cookie, giving you the
chance to decide whether or not to accept it. You may also change your cookie
settings through preference options in our Sites and/or Services, where
applicable. We will indicate that upon selecting your preferences, that we will
use a cookie to remember your preferences.
GreatStay.com never gives away information about our users. If you choose to
provide Personal Information about yourself, GreatStay.com will use this
information only to communicate directly with you. GreatStay.com will not sell,
rent or otherwise disclose that information to third parties unless such
disclosure is necessary for the purposes set forth in this Policy, by law or a
policy or notice contained or associated with a specific Site(s) and/or
Service(s).
We may collect, use, and share (with GreatStay.com partners, service providers
and licensees) precise location data, including the real-time location of your
mobile or fixed location device.
We use analytics tools and other third party technologies, such as Google
Analytics and DoubleClick Cookies, to collect non-personal information in the
form of various usage and user metrics when you use our online Sites and/or
Services. These tools and technologies collect and analyze certain types of
information, including cookies, IP addresses, device and software identifiers,
referring and exit URLs, onsite behavior and usage information, feature use
metrics and statistics, usage and purchase history, MAC Address, mobile unique
device ID, and other similar information.
The third party analytics companies who collect information on our Sites and/or
Services and other online products and/or services may combine the information
collected with other information they have independently collected from other
websites and/or other online or mobile products and services relating to your
activities across their network of websites as well as online and/or mobile
products and services. Many of these companies collect and use information under
their own privacy policies.
In addition to our use of technologies as described herein, we may permit
certain third party companies to help us tailor advertising that we think may be
of interest to you based on your use of GreatStay.com Sites and/or Services and
to otherwise collect and use data about your use of GreatStay.com Sites and/or
Services. For more information about this practice, please see the "Third Party
Advertising Technologies" section below.
You may opt out of the DoubleClick cookie by visiting the Google advertising opt-out page or you may opt out of Google Analytics
by visiting the Google Analytics opt-out page.
Google has additional information available about their Remarketing Privacy Guidelines, Policies, and Restrictions.
Generally, we use Personal Information to establish and enhance our relationship
with our users through four main categories: (1) Communication; (2)
Optimization; (3) Advertising; and (4) Sharing Features. Below, we provide some
specific examples of how we use the Personal Information and other information
we collect.
We use your information, including Personal Information to provide you with
customer support, process transactions, respond to users' requests, send
newsletters and updates, send special offers and advertisements, seek your
opinions and feedback, and connect users to GreatStay.com Sites and/or Services,
and to products and services of our partners and licensees.
We use user information, including Personal Information, behavioural metrics,
and other non-personally identifiable information to operate, provide, improve,
and maintain our Sites and Services, to develop new products and services, to
prevent abuse and fraud, to personalize and display advertisements and other
content for you, and for other administrative and internal business purposes.
We use user information, including Personal Information, behavioural metrics,
geo-location data, demographic data and marketing preferences to personalize and
display advertisements and other content for you.
We use your information, including Personal Information and any other
information you submit directly or through passive means to provide you with
various ways to connect and share content (e.g., web content , user generated
videos, text, drawings, and screen and lecture captures, and quizzing features,
media, tools, services and other products) with third parties. For example, we
may provide you with the opportunity to email a link to certain content to
another person. To use this feature, we may require you to provide certain
Personal Information including your email address and the email address of each
person to whom you send the link.
We also may allow you to share links to content with users of various third
party services (e.g., social networking, search and sharing services). When
sharing links using one of these third party services, if you are not already
logged in to the third party service, you will need to supply login credentials
for it. If you are not a registered user of the third party service, you will
need to sign up for it. You are supplying the registration information or login
credentials for the third party service directly to that third party, and not to
us. By using any of these third party services to share links to content, you
permit us to access, use and disclose any information relating to your account
on each such third party service (such as your user name and profile
information) that is available to us through the third party service, including
through its application programming interface (API) pursuant to this Policy.
We do not share Personal Information with third parties except in the limited
circumstances described in this Policy.
We may provide Personal Information to third parties for their use in performing
internal business functions (e.g., payment processing, customer service,
maintenance, security, data analysis, email transmission, beta testing, or data
hosting) on our behalf. Additionally, some third party service providers may
collect information, including Personal Information, on our behalf. Whenever
possible, we require such third-parties to only collect and use Personal
Information in accordance with this Policy, to maintain the confidentiality,
security, and integrity of such Personal Information, and for no purpose other
than providing us with our requested services.
When you visit or use a part of any website, mobile application, or other
consumer product that is co-branded or that is a part of a joint promotion
involving GreatStay.com and one or more third parties (each a "Co-Branded
Party"), you are providing and consenting to provide and are transmitting your
Personal Information and other information provided to, or collected, or
obtained by GreatStay.com and any Co-Branded Parties involved, to GreatStay.com
and each of the Co-Branded Parties without any other notice or further consent.
Please note that we do not control any Co-Branded Parties' use or treatment of
information you provide to them and you should consult each of their privacy
policies or any separate Co-Branded privacy policy posted on or linked from the
Co-Branded site to determine your rights with respect to their use and treatment
of your information. You will need to communicate with us and each Co-Branded
Party directly, as applicable, if you decide you no longer wish to receive
communications or if you wish to change any information you have supplied.
We may disclose Personal Information if we have a good-faith belief that doing
so is required by a subpoena, warrant, or other judicial or administrative order
or otherwise required by law. Additionally, we may disclose Personal Information
where we, in good faith, deem it appropriate or necessary to prevent violation
of our Terms of Use or End User License Agreements, or our other agreements;
take precautions against liability; protect our rights, property, or safety, or
those of a partner, any individual or the general public; maintain and protect
the security and integrity of our Sites and/or Services or infrastructure;
protect ourselves and our Sites and/or Services from fraudulent, abusive, or
unlawful uses; investigate and defend ourselves against third party claims or
allegations; or assist government regulatory agencies.
Information about our users, including Personal Information, may be disclosed as
part of any bankruptcy, merger, sale, transfer of company assets, acquisition,
or similar transaction. In the event of such a transaction in which your
Personal Information would be transferred to a third party, we will make
reasonable efforts to notify you. For example, we will post a notice of the
transfer of Personal Information on our Sites and/or Services and, if we have
your email address, we will send notice of the transfer of Personal Information
to that email address.
If you use a forum, blog, channel, bulletin board, chat room, user commenting
features, or other interactive sharing or social features that may be offered
through any of our Sites and/or Services, you should be aware that any Personal
Information you submit, display, or publish there is considered publicly
available and can be read, collected, used, and disclosed by other users of
those features, by us, and other third parties without restriction, except to
the extent limited access features are available, if any. To request removal of
your personal information from our blog, sharing service or community forum, for
example, contact us at the information provided in this Policy. In some cases,
we may not be able to remove your Personal Information, in which case we will
let you know if we are unable to do so and why.
In addition to using cookies and related technologies as described above, we
also may permit certain third party companies to help us tailor advertising that
we think may be of interest to users and to collect and use other data about
user activities on our Sites and/or Services (e.g., to allow them to tailor ads
on third party services). These companies may deliver ads that might also place
cookies and otherwise track user behavior. These companies may use information
about user behavior in order to provide customized advertisements across various
services and products. In the course of providing these services, products or
placing advertisements, these third party companies may place or recognize a
unique cookie on your computer, and may record information to these cookies
based upon your activities on any of our Sites and/or Services and on third
party websites. Each of these companies uses this cookie information according
to their own privacy and security policies. If you wish to not have this
information used for the purpose of serving you targeted ads, you may opt-out as
indicated in this Policy. Please note this does not opt you out of being
delivered advertising. You will continue to receive generic ads.
We do not knowingly seek or collect Personal Information from users under
the age of 13, except to the extent that GreatStay.com may collect limited
personal information from students (but not their email addresses), but only
where that student's school, district, and/or teacher has contracted with
GreatStay.com to collect the personal information from students for the use and
benefit of the learning environment. Children under 13 years old are not
allowed to create an account without a parent's or guardian's express consent.
We recommend that minors over the age of 13 ask their parents for permission
before sending any information about themselves to anyone over the Internet.
We require schools, districts, and/or teachers to obtain parental or
guardian consent from a students' parent or guardian before collecting any such
student Personal Information. If you are a student, please do not send any
Personal Information about yourself to us, other than what we request from you
when you sign up for any of our Sites and/or Services. In the event that we
learn that we have collected personal information from a student without
parental consent being obtained by his or her school, district, and/or teacher,
or if we learn a student has provided us Personal Information beyond what we
request when he or she signs up for any of our Sites and/or Services, we will
delete that information as quickly as possible. If you believe that a student
may have provided us Personal Information beyond what is requested when signing
up for any of our Sites and/or Services, or that a student's school, district,
or teacher has not obtained parental consent, please contact us at privacy@GreatStay.com.
Notwithstanding anything to the contrary contained in this Policy, if you are a
student as described above, and your parent or guardian signed up for our Sites
and/or Service with a password or access ID provided by your teacher, you
understand that your parent or guardian may be able to view all information
within or associated with your account, including, without limitation, messages
between you and your teacher and grades you received on your assignment.
Users under 13 years of age who are not students as described above, your
continued use of the Site and/or Service will be considered by GreatStay.com as
confirmation that your parent or guardian has expressly consented to the
handling of your personal information as described in this Policy as further
indicated in the opening paragraph of this Policy.
If you do not want to submit Personal Information that is necessary to provide
or use our Sites and/or Services or to fulfill your request, you will not be
able to access and/or participate in certain GreatStay.com Sites and/or
Services. For example, you will not be able to register for an account with us
or participate in certain contests or promotions, or access and/or use certain
GreatStay.com product features or online services. In addition, your refusal to
submit Personal Information may limit our ability to respond to your customer
support inquiry in a timely fashion.
You may, at any time, update, correct, or delete certain Personal Information
that you have provided to us by updating your preferences on the Account
Settings page or by contacting us at the mailing or email address provided set
forth in this Policy.
If you want to remove yourself from individual communications, including
marketing promotions, advertisements, updates and email newsletters, simply
click the unsubscribe link in the communication or access your Account Settings
page when logged in. You also acknowledge and agree that there may be instances
where we may elect to notify you about administrative notices regarding your
account with us, such as to inform you about changes to our terms, conditions,
and policies, that your account may be expiring, or to provide you with other
relevant administrative information about your account. Because this information
is important to your interaction with us, you may not opt out of receiving these
communications.
If you submit Personal Information, you may delete your account with us at any
time. If you delete your account, your Personal Information and any and all
other account related information including, but not limited to, user profile
data, purchasing history, sharing data and any other data, credits, or content
specifically associated with your account are also permanently deleted. Deletion
of your data may take up to 30 days from accessible systems and up to 90 days
from backup systems. If you choose to have an account with us in the future, you
will have to sign up for a new account as none of the information you previously
provided or saved within your account will have been saved.
We take reasonable measures, including the implementation and maintenance of
physical, electronic, and managerial procedures, in an effort to assure the
security, integrity, and accuracy of all Personal Information that we collect.
Our efforts include procedures designed to avoid unauthorized access,
alteration, misuse or disclosure of Personal Information.
If we learn of a security systems breach, we may attempt to notify you
electronically so that you can take appropriate protective steps. By using the
GreatStay.com Sites and/or Services covered by this Policy and providing
Personal Information to us, you agree that we can communicate with you
electronically regarding security, privacy and administrative issues relating to
your account information and usage.
We collect and use Personal Information in accordance with this Policy and only
for the purposes stated in this Policy and/or at the time we request such
Personal Information from our users, or for such purposes to which a user may
otherwise consent. We do not use or share our users' Personal Information in a
way that is incompatible with the purposes for which such Personal Information
was requested and authorized for use by us. We retain Personal Information for
no longer than is commercially useful to carry out our business purposes, or as
we believe may be legally required. When Personal Information is deleted or
updated by you, it may take up to 30 days from accessible systems, and up to 90
days from backup systems, for us to delete such Personal Information.
You may view, correct, or delete the Personal Information GreatStay.com stores
about you. Most of your Personal Information may be accessed and corrected by
simply logging into your account and accessing your profile. If you wish to
obtain a report of the Personal Information GreatStay.com has about you, please
send us a written request at the address set forth in this Policy.
We may permit users with accounts on certain third party services, including but
not limited to, social networking, search, sharing, and other services delivered
by third-parties, to bypass the standard applicable registration process. If you
connect through an authorized third party service, you will be able to use your
third party login information to log in to your GreatStay.com account or access
GreatStay.com content, Sites and/or Services. We are not responsible for the
sharing, posting, commenting, or other content and information gathering
practices of any third party services that may be triggered by using these third
party login services. Please review their terms of service and privacy policies
carefully before using third party login functionality to access any
GreatStay.com Sites and/or Services.
By using any third party services to log in to your GreatStay.com account or
access GreatStay.com Sites and/or Services, you permit us to access, store and
use all information related to your third party account that may be accessible
to us through the third party service, including through its application
programming interface (API), pursuant to this Policy.
GreatStay.com's content, including forums contests, products, services,
newsletters and communications that we send to our users, may contain links to
content provided by third-parties. For example, our communications may contain
links to third party merchants from whom you may purchase products. To purchase
products from these third party merchants, you may be required to provide
Personal Information, including your credit card or other payment information.
In addition to the rights set forth in this Privacy Policy, California Civil
Code Section 1798.83 permits California residents who are individual consumers
or users of GreatStay.com Sites and/or Services or services to request certain
information regarding its disclosure of personal information to third parties
for their direct marketing purposes. To make such a request, please contact us
via mail or email at the address identified in the "Contacting Us" section.
We may update this Policy from time to time. If we do, we will update the
"effective date" at the top of the Policy. If we make material changes to how we
use Personal Information, we will attempt to notify you of the change and to
give you the opportunity to exercise choice as to how your Personal Information
is used. We will post the updated Policy on the affected Sites and/or Service,
and if we have your email address, we will send notice of the update to that
email address.
We encourage you to review this Policy periodically to stay informed about our
collection, use and disclosure of Personal Information. Your continued use of
our Sites and/or Services or any other content, products or other services
covered by this Policy constitutes your agreement to this Policy and any
updates.
GreatStay.com regularly reviews its compliance with this Privacy Policy. Please
feel free to direct any questions or concerns regarding this Policy or
GreatStay.com's treatment of Personal Information by contacting us through this
Site at privacy@GreatStay.com or by
writing to us at the address above. When GreatStay.com receives a formal written
complaint at this address, it is GreatStay.com's policy to contact the
complaining party regarding his or her concerns. GreatStay.com will cooperate
with the appropriate regulatory authorities, including local data protection
authorities, to resolve any complaints regarding the transfer of personal data
that cannot be resolved by GreatStay.com and an individual.
GreatStay.com does not guarantee error-free performance under this Privacy
Policy. GreatStay.com will use reasonable efforts to comply with this Privacy
Policy and will take prompt corrective action when GreatStay.com learns of any
failure to comply with our Privacy Policy. GreatStay.com shall not be liable for
any incidental, consequential or punitive damages relating to this Privacy
Policy